Before you send us your questions via our email service, why not check this list of Frequently Asked Questions. Yours might be among them.

  1. Is there a full discography of all the DG releases ever made?
    No we are not currently able to offer this service. It is however, still possible to buy old DG catalogues from antiquarian bookselling websites.
  2. There appears to be a fault on my copy of a recently purchased Deutsche Grammophon -CD/DVD/Booklet, how do I get a replacement?
    First of all, please always get in touch with the retail store where you bought the product to get a replacement. This will be the most convenient way for you. In the case that this not possible due to any circumstances, please send us an email and explain to us what exactly you are experiencing. If it sounds that we are responsible, we will ask you to send us the faulty product and will send you a replacement in return.

    Any request should be sent to: deutschegrammophon@umusic.com
  3. I need permission from DG to use one of your recordings, or a part of one, for my film/play/advertisement etc. How can I obtain this permission?
    Please contact our colleagues at Universal Classics & Jazz in your country.
  4. An item on your website is not available in my local shop. Why not?
    The releases presented in this website are DG's international releases. These are distributed to retailers and marketed to you by separate Universal Classics & Jazz operating companies in over 40 countries. Each company, at its discretion and within certain limits, can choose to retain only those items in its local catalogue which sell best in its market. You can still ask your shop to import an international item, even if not available locally, though this will cost extra.
  5. I have an old recording of which I want a new copy, but it seems not to be available either locally or in your international catalogue. Is there any way still to find it?
    Yes. Check our online catalogue using the text search function to find out if any of the repertoire is available on another release under another catalogue number. If you still do not see it, that means that it is currently not available, either as a CD or a download.

    This should not be the end of your search however. Have a look at this website for a list of second hand stores, where you may be able to find out of print CDs that are not yet made available again in this shop as downloads.
  6. What will be released or re-released by Deutsche Grammophon in the near future?
    Releases coming in the near future are visible in the catalogue.
    Please find the New Releases of this month here.
  7. What are DG's plans for DVD-Video?
    Please see our list of DVDs for details on our current and future DVD-Video releases.
  8. I'm interested in vinyl recordings; do you still press them? Where can I buy them?
    There are two companies that manufacture LPs under licence from DG.
    www.speakerscorner.de and
    www.clearaudio.de
  9. Why do you not feature series such as Eloquence, Double and Classikon in your catalogue?
    These are local series that are available only in a few countries. We regret that we are not currently able to show information about these series in this website.
  10. How can I find information on Deutsche Grammophon Literatur releases?
    These releases are produced only in German. Please go to www.dg-literatur.de for full information.